Yes, for every order sent to an address in the United States: standard delivery is free.

A return can be requested up to 30 days after delivery for items that are unworn and unwashed, with tags attached and in the original packaging. Gift cards and final sale purchases are excluded; the Refund and Return Policy has the full list.

Send an email to support@annahess.com. Our support hours are Monday to Friday, 9 AM to 5 PM Central Time.

It comes by email as soon as the order ships. The first carrier scan can take 48 to 72 hours to appear.

Allow 7 to 11 business days in total: processing takes 1 to 3 business days, and the carrier needs another 6 to 8 business days. Orders placed before 5:00 PM Central Time start processing that business day, and these are estimates.

Yes. Email support@annahess.com within 30 days of delivery to arrange the exchange; a shipping fee may apply.

Once the return is received and inspected, an approved refund is paid back to the card or account you used within 10 business days. Card issuers and banks can add time before it shows, and if 15 business days pass after approval without it, write to support@annahess.com.

First email support@annahess.com with your order number and request a return authorization; do not post anything until it arrives. Return postage is paid by you after a change of mind, while a faulty, damaged or incorrect item gets a prepaid label free of charge.

Email support@annahess.com with the order number, adding photos if there is damage. We start an inquiry with the carrier and, when the problem is confirmed, send a replacement or a refund. Parcels scanned as Delivered are no longer our responsibility if they go missing later.

Only within 2 hours of checkout, by emailing support@annahess.com. After processing, an order cannot be changed or canceled.

Within 7 days of delivery, email support@annahess.com and attach photos along with the order number. Once we have looked at the photos, a replacement or a refund is arranged, and return postage costs you nothing. Reports after 7 days cannot be accepted.

Yes. We do email support@annahess.com If you need assistance.

Payment options appear at checkout, priced in US dollars. Checkout pages are encrypted, and card numbers never reach us in full. More detail is on the Payment and Security page.

No. PO Boxes, military addresses (APO, FPO, DPO) and restricted areas cannot receive our deliveries, so please enter a street address at checkout.