Shipping policy

Delivery cost

Every order shipped to an address in the United States goes by standard delivery at no cost. At checkout the rate appears as Free Standard Delivery, $0.00. The carrier that brings your parcel depends on your address and what the parcel contains.

Timeline

  • Order cut off each day: 5:00 PM Central Time; an order placed before it starts processing that business day
  • Processing: 1 to 3 business days while your order is prepared and passed to the carrier
  • Transit: 6 to 8 business days on the way to you
  • Total estimate: 7 to 11 business days

Business days run Monday through Friday; weekends and public holidays are not counted. Every timeline here is an estimate, and carrier delays, severe weather or peak season volume can lengthen it. If your order falls behind these estimates, we will email you.

Tracking

Once your order ships, its tracking number arrives by email. The carrier's first scan may need 48 to 72 hours to register, so the tracking page can look blank until then.

Address changes and cancellations

Because orders are processed quickly, a correction to the address or a cancellation has to reach support@annahess.com within 2 hours of checkout. An order that has been processed can no longer be edited or canceled.

Where we cannot deliver

Deliveries cannot go to PO Boxes, military addresses such as APO, FPO or DPO, or restricted areas, so please give a street address for a home or business at checkout.

Failed delivery

When the carrier cannot complete a delivery, whether the address was wrong or the carrier ran into a problem, the parcel can end up back at our facility, and we contact you about sending it again. Reshipping can involve an extra fee.

After the Delivered scan

Parcels go to the delivery address entered at checkout, and until the carrier scans a parcel as Delivered, the risk of loss stays with us. Once the carrier has scanned a parcel as Delivered, Annahess cannot be responsible for its loss or theft. Where parcels left at the door could be taken, watch the tracking closely and collect the parcel soon after it arrives.

Lost or damaged in transit

Email support@annahess.com with your order number if a parcel goes missing before delivery or arrives damaged; for damage, add photos of the item and its packaging. We start an inquiry with the carrier. Once the inquiry confirms the loss or the damage, we send a replacement or a refund to your original payment method, whichever you prefer.

Policy revisions

We may revise this policy. Revisions are posted on this page, and the most recent version governs.